Privacy Policy

Last Updated: January 23, 2026

Welcome to Chaavi.in (managed by RKL Lifestyle). We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Chaavi.in collects, uses, shares, and protects your personal information when you visit or make a purchase from our website.

By using Chaavi.in, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with a seamless shopping experience, we collect two types of information:

  • Personal Information: When you register, place an order, or subscribe to our newsletter, we may collect personal details such as:
    • Name
    • Billing and Shipping Address (including Pincode)
    • Email Address
    • Phone Number
  • Payment Information: We do not store your credit/debit card numbers or UPI PINs on our servers. All payment transactions are processed through secure, RBI-compliant third-party payment gateways.
  • Non-Personal Information: We may collect data regarding your device, browser type, IP address, and browsing behavior on our site to improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including sharing details with our courier partners.
  • Communication: To send you order confirmations, shipment updates, and invoices via Email, SMS, or WhatsApp.
  • Customer Support: To assist you with returns, exchanges, or queries.
  • Marketing: With your consent, we may send you emails or messages about new collections, offers, or the "Vocal for Local" initiatives we support. You can opt-out at any time.

3. Sharing of Information

We respect your privacy and do not sell your personal information to third parties. We only share data with trusted partners essential to our operations:

  • Logistics Partners: To deliver your package (Name, Address, Phone Number).
  • Payment Gateways: To process secure transactions.
  • Legal Compliance: We may disclose information if required by law or to protect our rights and safety.

4. Cookies

Our website uses "cookies" (small files stored on your device) to enhance your experience. Cookies help us remember your cart items, login status, and preferences. You can choose to disable cookies through your browser settings, though this may affect some site functionality.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

6. Third-Party Links

Our website may contain links to other websites (e.g., social media pages). We are not responsible for the privacy practices or content of those external sites.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. We encourage you to review this page periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: support@chaavi.in
  • Phone/WhatsApp: +91 73831 11738
  • Address: Chaavi.in (RKL Lifestyle) 21, GF, Shivam Monvere Bunglows, Near Shantanu Bunglows, Sindhu Bhavan Road, Ahmedabad - 380054, Gujarat.